Some Joburg services experiencing downtime due to database maintenance

The City of Johannesburg is conducting a database maintenance exercise from the morning of the 4th until the 21st of March 2023.

During the maintenance period, some services, such as application for new service connections (water and electricity), applications for meter tests, applications for pensioner rebates, closing and opening of new accounts, application of clearance figures, issuing clearance certificates to conveyancing attorneys, refunds processing and the call centre cannot process service requests or view accounts during the downtime.

Customers may experience temporary difficulties accessing their current invoices and uploading meter readings through the e-Joburg platform.

However, there are still services available to customers, including accessing their statements through the e-Joburg platform, making payments on the system at walk-in centres and EFT payments through third parties such as Easy Pay, Shoprite Checkers, etc.

Customers who do not receive their most recent invoices are encouraged to pay based on their previous month’s statement to avoid falling into arrears or an average where accounts disputes were logged. These payments will be reflected on customers’ statements when the system becomes available.

“The database maintenance exercise is necessary for improved end-to-end business processing and customer satisfaction. In addition, while the exercise is ongoing, there may be some impact on integrating Pikitup, Joburg Water, and City Power to effect vendor payments. We apologise for any inconvenience this exercise may cause and thank you for your patience and understanding as we work to improve our services. We want to assure our customers that we are committed to providing excellent services and will do everything possible to minimise the impact,” said the City.

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