The Gauteng Office of the Premier achieved 85% of its annual performance targets and spent 99% of its allocated budget during the 2025/26 financial year, according to its latest annual report.
The report was tabled at the Gauteng Provincial Legislature on Friday, 4 September, highlighting the Office’s efforts to strengthen government coordination, accountability and service delivery across the province. One of the key areas of focus was improving government’s response to residents’ complaints. Through the Gauteng-wide service delivery response system, 66,926 complaints were logged during the financial year, of which 66% were resolved.
The most common complaints related to electricity outages, blocked sewer systems, non-functioning streetlights, road infrastructure and potholes, as well as food gardens.The system is intended to serve not only as a platform for residents to lodge complaints, but also as a mechanism for government to identify recurring service delivery challenges and hold responsible institutions accountable. The Office of the Premier also intensified its intervention in distressed infrastructure projects, particularly projects affected by challenges spanning multiple government departments, municipalities and other institutions. In August 2025, Technical and Steering Committees for Distressed Infrastructure Projects were established to bring relevant stakeholders together and address obstacles affecting infrastructure delivery.
According to the report, four distressed projects have since been completed and received occupancy certificates. A further three projects were removed from the distressed projects list and placed on a watch list after showing improvements in their delivery.The Office said the intervention demonstrated the importance of a central coordinating role in resolving challenges that cannot be addressed by individual departments working in isolation. The province also reported progress in strengthening ethics, governance and consequence management.During the financial year, all 15 criminal cases identified by the Office of the Premier were reported to law enforcement agencies for further investigation and possible prosecution.
Lifestyle audits conducted on 41 officials resulted in the recovery of R4.74 million. This represented 48% of the R9.83 million identified as having been lost.The interventions form part of the Gauteng government’s broader efforts to strengthen accountability, safeguard public resources and ensure that officials found to have acted improperly face appropriate consequences.The Office of the Premier also reported that its procurement spending exceeded targets set for several designated groups, including black people, women, youth and people with disabilities.Spending on black people reached 89.99%, against a target of 80%, while women accounted for 46.38%, exceeding the 40% target.Youth procurement reached 34.98%, above the 30% target, while procurement directed towards people with disabilities reached 8%, surpassing the 7% target.
The figures reflect the provincial government’s efforts to use public procurement to broaden economic participation and support transformation. Overall, the Office of the Premier reported that it achieved 52 of its 61 reported performance indicators during the 2025/26 financial year.The Office said its performance should ultimately be measured by its ability to ensure that different parts of government work together to deliver on Gauteng’s priorities.The province continues to face challenges including unemployment, poverty, infrastructure backlogs, service delivery failures and the rising cost of living.Against this backdrop, the Office of the Premier said it remains focused on improving coordination across government, addressing obstacles to service delivery and ensuring public resources are used effectively and accountably.
The 2025/26 financial year, it said, has laid a foundation for implementing the priorities of the seventh administration and building a Gauteng government that is more responsive to residents, accountable in its use of public resources and effective in delivering services.
