A 51-year-old woman from Lakeview, Ennerdale, is appealing for answers after allegedly losing money to individuals who claimed they could supply her with a Vuma Wi-Fi router, leaving her without the internet connection she hoped would help her family save money.
The incident reportedly happened last month, when Ms Kopman sought a more affordable way to access the internet for her daughter, who is currently in school. With mobile data costs adding up, she hoped Wi-Fi at home would make it easier for her daughter to complete schoolwork without constantly needing data. “I just wanted to save money and make sure my daughter could access the internet for her schoolwork.”
Ms Kopman said she came across a professional-looking website that appeared to offer Vuma Wi-Fi services. Believing the offer was genuine, she contacted an individual who claimed to be a Vuma agent to arrange for a router. According to her account, she was initially told that she needed to pay R300. However, as the process continued, she was allegedly asked to pay additional amounts, including R100 for delivery and further charges for other purported expenses.
She also reportedly purchased a voucher and received screenshots indicating that her package would be delivered.Despite the payments and assurances, the router never arrived. For Ms Kopman, the experience meant losing money she had set aside for an essential household need. “I used my last money because I believed I was going to get the router, but nothing was delivered.”
Globe Post also attempted to contact Vuma for comment but had not received a response at the time of publication.The allegations have not been independently confirmed, and no conclusion can be drawn about the alleged individuals’ involvement. Vuma’s response is still awaited.
Residents are encouraged to verify offers directly through a provider’s official communication channels before making payments. Professional-looking websites, screenshots and messages promising delivery do not necessarily prove that an offer is legitimate.
Anyone who suspects they have been targeted should keep payment receipts, voucher details, screenshots, website links and telephone numbers, and consider reporting the matter to the relevant authorities. Globe Post will update this story if Vuma or the individuals named in the allegations provide a response.
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